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Flemington, NJ
Collegeville, PA
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Toms River, NJ
Trexlertown, PA
Warminster, PA
West Chester, PA

Carlton Pools

Contact Us

415 Constance Drive
Warminster, PA 18974
888.372.0102
info@carltonpools.com

Builder License
PA - PA013594
NJ - 13VH01226500

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Google Rating

3.7

Carlton Pools

3.7

Cathy Lazauskas

14:52 17 Apr 18

Carlton Pools is a great place to work. The people are friendly and caring.

Jenny Horowitz

03:29 18 Jan 16

I 100% love my pool from Carlton Pools and now that it's colder out we also get a lot of use out of the hot tub they built us. We don't know how we'd get through the winter without it in fact! We had a whole idea in mind for a full backyard pool redesign and Carlton Pools did it all quickly and for a surprisingly low price. This was a couple of years ago. Ever since we've loved having pool parties in the summer and taking it easy in the hot tub when it's too cold to swim. We would definitely give them a call if we had to start over again.

Camilla Bane

21:51 07 Oct 15

I was recommended to go to Carlton Pools by a friend of mine last spring. I called them, told them what I wanted, and they were able to get my new pool installed fast. Now that it is fall, I would like to say that my pool is now closed and that I had zero issues swimming or closing the pool this October. I would like to thank them for all of their services, and I highly recommend them to everyone else who needs a customized pool installed.

Monty Cazza

02:14 06 Nov 15

What can I say? Every experience with Carlton Pools has been delightful. They built our pool about five years ago. We were impressed then because it practically transformed our entire backyard from blah to beautiful. This year, we had some renovations done and got a repair done from some accidental damage from a tree branch. They cleared out all the debris, fixed our deck and it's as good as new. Love it!

Neil Capaldi

16:58 23 Apr 18

We had our Carlton Pool installed in 1990 and it's still our oasis of enjoyment all summer long, from spring opening to fall closing.

TIM Campbell

00:23 01 May 18

We had a great experience with Dawn at the New Britain location. Very friendly customer service.

Jennifer Festino

22:24 19 May 18

Working with Carlton Pools has always been a wonderful experience.

Donna Hassel

19:54 03 Jun 18

The professionals at Carlton are very helpful and knowledgeable about their products. They are friendly and very helpful with water/chemical issues one may be having with their pool.

Luke Seymour

18:46 11 Jun 18

I did not buy my pool from Carlto, but after one visit to the Collegeville stoer I decided this was my go-to place for advice and supplies. They are very knowledgeable and patient with me when I have a lot of questions.

Sam Barilla

17:49 12 Jun 18

I have been using Carlton Pools for several years and am pleased with the service and knowledge of the staff working there. I purchased my pool elsewhere before I became familiar with this store, but continue to use Carlton Pools for all of my chemical checks and purchases.

Akeyla Francis

23:43 24 Jun 18

Christine and Seth were amazing with getting our pool up and running for the summer season. Water testing and information regarding the pool was a great help as well.

Tyler Payne

02:04 01 Jul 18

The Trexlertown Carlton Pools store provides expert diagnosis to pool chemistry issues. The Bioguard products are excellent and produce consistent results. I appreciate their support every Saturday when I bring my water in for testing.

Dante Poole

15:40 14 Jul 18

Four years ago I moved into a house with a in ground pool. I had no clue what I was doing. Marty and the other staff members was so polite and help me with all my pool needs. This is the best pool store in the area. One happy customer.

Sherry Beissel

02:36 17 Jul 18

Our experience with Carlton Pools has been great. Our sales rep, Julie, was fantastic! Everyone is very helpful when we have questions. Our pool is beautiful! Thank you for a great job!!

mary pat lynam

16:53 17 Aug 18

This is our 19th season as first time pool owners - Carlton has been wonderful every step of the way. West Chester store staff - Tyler and Jodie- are especially helpful. Thanks Carlton! Lots of memories made in and by our lovely pool!

Stephanie Smith

01:42 30 Sep 18

My family has experienced exceptional service from Carlton Pools for over 23 years. While we don’t live too close to a Carlton Pools, we happily go out of our way to shop there. Not only do they test our water for free, but they also carry supplies for biguanide pools. They just installed a new pool cover for us and we’ve been very pleased with their service.

Michael Csink

11:24 27 May 20

I work there and it a really great place to work

Kia Apgar

23:51 14 Mar 21

I. Looking for pool installers. Their website is customer friendly. I will keep you posted if I use their service

Sean McFadden

15:50 07 Dec 18

Overall I am frustrated. I understand constructing a pool is much like building a home and there are bound to be hiccups. But people should return calls and have answers for you. Woody our salesperson was great and so was Bob our designer, hence the 2 stars. But trying to get the office to return a call was painful. We would wait days and not get a return call, I would end up calling back and being told that they would have to call me back to get me an answer. We had to use them to lose our pool, which cost 500.00 and did not include them putting the cover on because we could not get someone to come out to teach us how to use the equipment. They told us that they would put us on the schedule to teach us everything when they come back to open it in the spring, which I am sure they are gonna charge for they also dont back fill around your pool once they put it in. We have gigantic ruts from the equipment and I had to backfill the areas where there was no concrete walk by hand. We did get a nice price for the pool, but with what I have to pay to finish it I am not sure it was such a great price

Matt Bernstein

20:20 15 May 20

This is a tough review to write. They did tile and coping replacement on my pool along with a rebuild on my hot tub retaining wall. The work they did looks very very good. That's the good. The bad was: * They were disorganized on when they would show up. At least 3 or 4 times I was told someone would be there and it didn't happen * They left a multitude of screws and bolts in my pool that wasn't discovered until after the pool was filled. * They left garbage and debris in my backyard * I wound up paying over $2,000 more then what I expected. They miss- quoted me around my valve work. I was told it would be around $300-$400. They charged me $1,200. * I don't remember them telling me grouting would cost an additional $1000.00 and I would have to hire a separate entity to do that. I figured since I was paying the $14K and they took the grout out, they would complete the whole job. So in summary, great craftsmanship, just get everything they say in writing first (especially around money) and inspect things before they leave so you don't have to clean up after them ETC...

Teddy T

16:05 30 Jan 18

I had a horrible experience with Carlton Pools. They changed their price on me every time I spoke to them, 1 rep would tell me one thing, and then have somebody call me, I waited weeks for them to do a quote, and it came back about 15,000 higher than I was originally quoted. When I asked why it was so much more, the guy was rude and unhelpful. I called the original person back who said she'd email me a quote, but never bothered to do so. Then I called back again, and she handed me off to her boss who told me that they wouldn't do a pool in the price range I was originally quoted, even though the estimator said they would, if I did the concrete and electric myself. I wasted almost a month waiting and going back and forth with different people, until I realized they're nothing more than bait and switch and a wild goose chase. If it's this much trouble just to get a quote, I can only imagine what building an entire pool would be like! Go elsewhere to a company that cares about you and doesn't try to mass produce and take advantage of their customer.

Danette Kusek

15:32 07 Jun 18

We signed our contract with Carlton March 8th and as of today June 6th we are still waiting for concrete to be poured even after we were promised a crew would stay on the job. If I did not have a big hole in my ground I would have cancelled and went with another company. We are also having a outdoor kitchen installed which Carlton is holding up getting this installed. Very dissatisfied with all the lies this company tells you.

Nick Clessuras

15:31 12 Jul 21

We bought an in ground pool (new construction) from this company in or around August of 2020. We had trouble getting them to return calls or follow up on things they said they were going to do throughout the entire experience. Our pool was built in Oct 2020 and we knew they would need to come back in the Spring to finish it. It wasn't until Mid May that they finished after lots of trying to reach them or get them to respond and at the time we had a half finished pool. Once it was done, I knew something was not right when I had to add roughly 1 inch of water per day. When my wife called the sales guy, she was told "this is normal evaporation for this time of year." Sorry, not true. I spoke with friends who have pools and looked at YouTube Vid's from pool owners and everything pointed towards a leak somewhere in the pool. Additionally, because of this suspected leak, I was having to spend hundreds of dollars each week on chemicals I shouldn't have needed to buy to keep the pool balanced because we were having to add so much water everyday. This went on for a solid month. Finally, after bugging them enough - they said they would send a diver and gave us a date. Diver never showed up, Carlton didn't return calls. Finally got them, rescheduled for another date, diver never showed up. no call, no show. Finally, they actually sent a diver who was able to confirm there was a leak in a floor return without question and was able to put in a temporary seal to stop the leak until they put in the real fix. From there my wife spoke to someone at Carlton who said - this is on us, we'll drain it, fix it, and fill it back up. That was several weeks ago and nothing has been done and no one has returned our calls since. The other item that made me upset was when they opened the pool, a few guys carried several bags of salt and dropped them right in the yard. One of them broke dropping salt everywhere and killed a sizable section of grass. That all being said, we ARE happy with the way the pool turned out but we really would just like it fixed and to operate as expected. LETS GO Carlton - PLEASE FIX OUR POOL!!!!!!!!!!! Other buyers, beware - it's tough to get this company to respond or do what they say they will when they already have your money. Buyer Beware.

Richard Razin

17:28 29 Jun 21

It has been almost 2 years since Carlton has completed my renovation job on my pool. I had a list of warranty issues that were discovered immediately after the job was completed. I want all prospective customers to know that NOT ONE warranty issue has been resolved to date. NOT ONE!!!!! I have called their warranty division and Pablo Mattos (site supervisor) doesn't return phone calls or texts. Pablo was here 6 weeks ago and promised to complete a few items within a week. I haven't seen or heard from him since. I think it is important to let everyone know my story. I have been more than patient. Horrible Customer Service IMO!!!!!!

Matt Jusino

00:58 15 May 21

Been trying for a few weeks to get a hold of Paul, the service manager. No return phone calls. Need my salt monitor serviced which should still be under warranty.

Wes Friesen

20:39 22 Sep 21

Installation went fairly smoothly this spring. However, it turns out they made mistakes. It took over a month to get the filter fixed -they plumbed it backwards!! Now I have another issue with the lights, and I can't get service to come out or even talk to me on the phone. Been calling them for a month now. I do not recommend this company based on their service department.

R H

21:52 29 Sep 21

I am disappointed to write this review as this is the 2nd pool I have built with Carlton. The pool started in the beginning of April with a target date of July 4th. Thye have all my money, and even charged additional fees that were a surprise. It is now October , no pool, and I question if it will be complete by winter. This has been the worst construction experience ever and I would never recommend this company to a friend or neighbor.

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